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Testimonials  Exerpts from letters, emails and comments:
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Over the course of the year, Madécasse has had the
pleasure of working closely with Marc Laucks for our packaging design and
execution. As a consumer product, our
packaging is one of the most important aspects of our marketing and business
success.
At every turn, Marc's expertise saved us time and money,
and enabled us to move forward in the right direction. Marc helped us save at
least 20% on our printing costs. His expertise and stewardship of the
environment also enabled us to be a 'greener' company, sourcing recycled
papers and reducing our overall impact on the environment.
As a small business, our responsibilities are vast, and
being able to rely on Marc to advise, consult and execute our packaging and
other printing needs frees up valuable time that we can spend on other areas of
the business.
Tim McCollum Madécasse
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Dear Marc, Despite the last minute jobs I kept throwing your way, you and your staff made the seemingly impossible come to fruition. For that, I thank you. Additionally, I thank you for your genuine concern about the quality of work and customer satisfaction. Thank you for going out of your way to make sure my orders were delivered on time and, thereby, making me look good to my boss. It was reassuring to know that once the jobs were in your hands I no longer needed to worry. Please be assured that your company will be highly recommended to others and should the need arise again, I will definitely call you first. Best wishes for your continued success. Ilene L., Administrative Assistant |
"Marc Laucks is the ultimate professional. It is a pleasure to work with a company that communicates immediately, understands your needs and strives for excellence. He embodies the philosophy of Olivia's House, which means going the extra mile."
Leslie Delp, Executive Director-Olivia's House (9/07) |
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Customer Response is Great |
"Just wanted to let you know the customer response to the [gold foil
coffee cup] labels is great! They really think the labels are nice and
like the added touch. The labels are getting noticed and are easy
to work with! Thank you! Terri :-)"
Terri V. Owner of a fantastic local coffee shop |
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Thank you for getting the commercial out via email last night. It
worked out very well and we certainly enjoyed it. I can't tell you
enough how much I appreciated your efforts! We are very pleased with it
and look forward to working with you again in the future.
Rick Weiss, Optician; East York Optical
3/30/06 Voicemail comment after tight delivery of East York Optical TV
Commercial |
"Perfect! Just as I had hoped."
R.B. Marketing Manager, York-Based Metal Products Manufacturer
Response to same day delivery of full-color custom binder inserts.(November 2005) |
"You exceeded my expectations once again!"
R.B. Marketing Manager, York-Based Metal Products Manufacturer
Comment regarding embroidered windshirts. November 2005.
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Marc,
I wanted to thank you for submitting
the Wagman Case Study as it
certainly will allow invaluable exposure. The opportunity to work with an
organization of such dynamic integrity as demonstrated by your firm is truly
rewarding. I wish more Distributors would focus on simplifying their customer's
processes and helping them reach their goals rather than simplifying their
"Prices."
The ability to sell Value Added
Solutions in a "Commoditized Market", is difficult and often viewed as
IMPOSSIBLE. You have proved that although difficult, it IS
POSSIBLE!
Congratulations & Thank
You!
Patrick O'Brien, Director of Sales Barco Labels
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"...So now I am officially thanking you. I
thought [the post cards] looked great and it was nice to be able to leave town and feel
comfortable that you were handling. Thanks again."
Louise Heine, Director of Marketing & Communications;
York County Chamber of Commerce
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"We asked you for the impossible...almost, and you delivered exactly what we needed on time. Thank you!"
E.R. Statewide Association
Statement made over the phone in response to tight delivery of business cards 8/2/05
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"I was going to call and mess around with you and say; what's up with
the business cards but I didn't have the heart to, they turned out
too damn good.
I'm real impressed with them...If we can produce results like this on
the large scale catalog, that would be great...once again these cards
look great. Can't beat it, especially for the price."
R.B. Marketing Manager, York-Based Metal Products Manufacturer
Exerpted from a voice mail received July 2005.
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"You are truly a great resource for Mike's Nut Shop. You are very valuable to us and we trust you!"
Paul & Paula |
"[I] Just wanted to tell you again how awesome that banner is! It's better than I imagined. The colors are so brilliant and just perfect.
You've truly brought our organization up a notch. Your contributions are tremendous and I very much appreciate it! Thank you"
E.M. Soulshine4dale |
"If you want perfection with a smile, call Marc Laucks"
I am the Director of Development and Communications at [a local
non-profit]. We cover 4 counties and have 4 offices that serve the
needs of people with disabilities. As a non-profit, I have a limited
budget. Most Marketing, Design and Printing personnel view this as a
negative, but Marc works with me with whatever budget I have, and finds
innovative ways for me to realize my vision on paper without wasting my
valuable time and money.
Over the past month, Marc and I have worked on everything from
something as mundane as getting a banner cleaned for an event, to
having top of the line brochures created that captured our Brand
essence. All in all, we have worked on at least 6 things together, all
on crunch timing. Marc and his company must clone themselves, because
I'm just not sure how they do it all.
Not
only does Marc keep each and every deadline promise, but he also goes
above and beyond the call of duty, and stays in constant communication
with me on each project. When I discovered my 3,500 newsletters were
going to be arriving when I was on vacation, he offered to take them,
(out of his way), to the volunteers that would be doing the labeling.
You just don't find that kind of customer service in the world today.
Another perk is being able to receive and keep my files, for my own
internal printing, even if the pieces are created by someone else. You
get to keep what you pay for, a benefit virtually unheard of in
printing. Those are just a couple of the many examples I have of Marc
treating me like a partner, whose deadlines and materials are just as
important to him as they are to me, instead of a client.
Not only is Marc great with customer service and a "do whatever it
takes" attitude, but the rest of his staff and the graphic design firms
he works with are incredible as well. In the 3 years I have been in
non-profit work, and the 7 previous years in the Corporate World, I
have never worked with a more talented, congenial, and up front group
of people in the Marketing and Printing business.. They absolutely know
exactly what they are doing, and more importantly, got to the heart of
what I, as a customer, wanted.
I tell everyone to use Marc Laucks and Company if they want
printing and marketing needs done right the first time. Don't even
bother with anyone else.
-Anita Savoldi Martin |
"We Trust Marc"
G.R., Director of Communications-State Association
Unsolicited Comment offered to G.R.'s peers during PaSAE 2005 Expo |
Customer gets 65% more envelopes for only 4% more money
2/11/05: Harrisburg business buys 2500 envelopes from M.L. & Co. for $5.18 more than they paid a competitor for 1500 of the exact item! |
"nobody else offered as much"
W.D., Director of Admissions, Private K-12 school
Comment regarding our offering versus that of several other vendors involved in a design and print project put out for bid. |
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"Always on Top of Things" |
"I have done business with Marc Laucks for approximately 10 years. He has provided all printing needs for our company. Over the years I have received wonderful service from him. He has handled every job with accuracy and speed.
With the confidence I had in his ability to do the job without error, I had less work involved in the projects. Marc has impeccable work ethics.
We had a few emergencies where Marc came through for us. He was always on top of things and could give you an up to date report on the status of your print job.
I would recommend Marc for all of your printing jobs if you want the job done correctly and in a timely manner."
H.W.,IT Professional, ISO9002 Certified Manufacturer of Home and Industrial Products |
"I wanted to let you know how much I have appreciated your consistent efforts on our behalf. There have been many cases, other than the development of the logo, where you have been able to translate my idea into a practical and tangible finished product. Often times accomplishing the finished product has required extensive research on your part, which you have done tirelessly"
M.W., V.P. Third Party Administrator |
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"Attention to Quality and Detail" |
"I have been very pleased to be working with Marc and to be on the
receiving end of all the attention to quality and detail that he brings
to his work. It makes our job easier knowing there's someone so
professional watching out for our interests"
K.J., Director-Corporate Communications, worldwide conglomerate operating in 40 countries |
"I appreciate your efforts in working with us under some very tight deadlines and still delivering an excellent product. I also appreciate your help with finding solutions to some difficult problems and complex printing jobs"
C.B., Director of Communications, State Association |
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"I hope that this letter will convince you to tap into the wonderful resource that I have already found" |
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"Certain Personal Qualities" |
I have found Marc to possess certain personal qualities that are essential to customer satisfaction. He has an eagerness and energy that is hard to find in today's business world, an "eye" for detail, and a very high level of integrity. I can honestly say that I have been 100 per cent satisfied with every order we have placed"
N.S., Branch Manager's Assistant, multi-branch regional insurer
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"The first person I call" |
"You have been providing our company with excellent service for many years. You are the first person I call when we need stationery, forms, custom brochures, or even the design of a new company logo. Great service and fair pricing-that is why we continue to put our trust in you"
W.S. CPA, MBA; large regional medical specialty practice |
"Please install this [S] on your chest for the good job on my pension checks. They arrived this morning. Thank you!"
J.S. Pension Plan Adminstrator
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Testimonials |
"I wanted to let you know how much I have appreciated your consistent efforts on our behalf. There have been many cases, other than the development of the logo, where you have been able to translate my idea into a practical and tangible finished product. Often times accomplishing the finished product has required extensive research on your part, which you have done tirelessly"
M.W., V.P. Third Party Administrator |
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Testimonials